All our central kitchens are Intertek certified, ensuring our products and services meet all trusted external and internal standards of credibility.
Our 5S Programme, short for Sort, Systematise, Shine, Standardise and Self-Discipline, is a systematic programme that we follow to achieve cleanliness and standardisation in the workplace. It aims to drive productivity through operational efficiency and effective space utilisation.
The Restaurant Association of Singapore (“RAS”) is the main training provider for 5S in the Food and Beverage (“F&B”) industry. There are currently five (5) 5S auditors in the Group. Each of our restaurants is managed by a 5S-certified senior general manager and staffed with 5S-trained personnel, making every Tung Lok outlet 5S-compliant (4) with 12 outlets being 5S certified.
FSMS is a preventive approach towards identifying, preventing, and reducing food-borne hazards. This ensures that food prepared is hygienic and safe for consumption. A well-designed FSMS with appropriate control measures can help food establishments with catering licenses to comply with food hygiene regulations. All food caterers are required to submit a proper Hazard Analysis Critical Control Point (HACCP) based FSMS with reference to the Singapore Standard SS583:2013 (5) as the basic guide.
All of the chefs and food handlers are required to attend food safety training as part of their mandatory training.
All front-liners are required to adhere to the additional requirements stipulated under COVID-19 (Temporary Measures) (Control Order) Regulations 2020 and must wear masks properly when engaged in the preparation and sale of food & drink.
All of the front-liners are consistently maintain health and personal hygiene and ensure the cleanliness and orderliness of their workstation while adhere strictly to the Sanitation & Hygiene Advisory.
Food warmers with capacity exceeding 7,500 units are used during delivery so that food safety standards are not compromised.
Items with new ingredients used are sent for third party laboratory testing before launch to determine their shelf life.
Outlet inspections will be periodically conducted by our Quality Assurance Department to ensure compliance with relevant food-safety regulatory requirements.
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